1. Scope
These Terms & Conditions apply to all orders placed through the online shop clothesrep.com, operated by clothesrep, Pfingstweidstrasse, 8005 Zürich, Switzerland (“we”, “us”). By placing an order you accept these terms in the version valid at the time of your order.
2. Conclusion of contract
The presentation of products in our shop does not constitute a binding offer. By completing the checkout you submit a binding order. You will receive an order confirmation by email; the contract is concluded with this confirmation. We may decline orders, for example if a product is no longer available. Any payment already made will then be refunded in full.
3. Prices
All prices are in Swiss francs (CHF). Shipping costs and any applicable taxes are shown before you complete your order. For deliveries outside Switzerland, import duties, taxes and customs fees may apply in the destination country; these are borne by the customer.
4. Payment
Payment is processed securely by our payment provider Stripe. Available payment methods are shown at checkout (e.g. credit and debit cards, Apple Pay, Google Pay). Your card details are never stored on our website.
5. Shipping and delivery
We ship worldwide. Orders over CHF 100 ship free of charge; for smaller orders the shipping costs are shown at checkout. Orders are usually packed within a few working days. Delivery times depend on the destination; the estimated delivery time is stated at checkout and in the order confirmation. As soon as your parcel has been dispatched you will receive a tracking number by email.
6. No returns for change of mind
Products cannot be returned or exchanged because you have changed your mind, ordered the wrong size or no longer want the item. Please check sizes and product details carefully before ordering, and contact us if you are unsure.
7. Defective products
If a product you receive is defective or damaged, please contact us at [email protected] as soon as possible after discovering the defect – for visible defects within 15 days of delivery – with your order number and photos of the defect. After checking your report we will, at our discretion, replace the product or refund the purchase price. Return shipping for defective products is at our expense. Normal wear and tear and damage caused by improper use are not considered defects.
8. Liability
We are liable for damages caused intentionally or through gross negligence. Any further liability is excluded to the extent permitted by law.
9. Data protection
We process your personal data in accordance with our Privacy Policy.
10. Mandatory consumer rights
If you are a consumer, any mandatory consumer protection rights under the law of your country of residence remain unaffected by these terms.
11. Applicable law and place of jurisdiction
These terms are governed by Swiss law, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). The place of jurisdiction is Zürich, subject to mandatory places of jurisdiction for consumers.
Last updated: October 2026