Frequently Asked Questions
These are some of our most frequently asked questions. If you have any other questions or just want to get in touch, please contact us through our Contact page or on Instagram
Yes, all prices are with VAT included
Of course you can keep the excess product. We regularly give regular customers and larger orders new products to try for free.
Lost your password? Please go to our Lost Password Page, enter your username or email address. You will receive a link to create a new password via email.
Please write directly to our customer support, they will adjust your not yet shipped order to your needs as soon as possible.
Clothesrep does not offer original Sneakers. The Products on our website are the best highquality replicas you can find on the market.
TWINT: With the TWINT app you can pay for your purchase quickly, easily and securely via smartphone.
Credit card: We accept Visa, MasterCard and American Express, the payment is processed by our official payment partner Stripe, which encrypts all card numbers with AES-256 military.
Cryptocurrencies: Future-oriented easy to pay with crypto via your wallet. The following cryptocurrencies are accepted: Bitcoin, Bitcoin Cash, Dai, Dogecoin, Etherum, Litecoin, USD Coin
All card payments are processed through Stripe’s secure payment server. Pierosi.com itself does not store any credit card data. The credit card is charged as usual upon completion of the order. We take over the transaction costs for you, so there are no additional fees.
Yes sure! Our domain servers are operated by one of the largest hosting provider worldwide and meet the highest security standards. Payment via credit cards and Apple Pay is handled by our payment partner Stripe, which military encrypts all card numbers with AES-256.
We don’t have shipping costs. Our delivery is free.
We deliver worldwide!
Our delivery takes 2-3 weeks on average. It may happen that there are delays due to holidays.
The tracking code of your order will be emailed to you as soon as the order is shipped. You will then be able to track the order via a link. You will usually receive the email with the tracking code after about 7-12 business days after placing order.
Yes. The shipping courier requires a signature upon delivery.
However, you will usually receive an SMS from the courier before delivery. Through the SMS you can set that the package can be deposited at the front door without a signature.
If the courier cannot deliver the package, they will try to contact you to arrange a new delivery date. If you do not contact them, they will destroy the package after a certain time because no one has contacted them.
Clothesrep does not cover these costs. A refund cannot be requested for this situation.
There is a maximum of 2 shoes per package delivered together. If you order 3 shoes, for example, 2 packages will be delivered
99% of the time there are no customs charges. But it can happen. Clothesrep does not cover these costs. These costs must be paid by the customer.
Return / Exchange / Cancellation
All orders are considered final. Only the damaged, defective, or incorrectly sent items are eligible for the return. Return is unacceptable for a simple change of mind.
Please note that there will be slight differences in the colors of pictures versus the original due to the lighting and different screen features.
Clothesrep does not exchange goods. You need to create a new order.
Clothesrep accepts order cancellation before items are shipped or produced. Please contact us maximum 1 day after the order to cancel the order.
Anyway, we will refuse your request if the items are already shipped out.