This privacy policy explains how we collect and use personal data when you visit clothesrep.com or place an order. We process personal data in accordance with the Swiss Federal Act on Data Protection (FADP) and, where applicable, the EU General Data Protection Regulation (GDPR).
1. Controller
clothesrep, Pfingstweidstrasse, 8005 Zürich, Switzerland
Email: [email protected]
2. Data we process
- Order data: name, billing and shipping address, email address, phone number (optional), ordered products and payment status – to process and deliver your order and to fulfil legal obligations.
- Customer account: if you create an account, we store your login data and order history.
- Communication: if you contact us, we process the information you provide in order to answer your request.
- Technical data: when you visit the website, our servers and service providers automatically process data such as IP address, browser type, date and time of access. This is necessary to operate and secure the website.
3. Payment
Payments are processed by Stripe Payments Europe Ltd. and its affiliates (Stripe). Stripe receives the payment data required for the transaction (e.g. card details, amount, name, email address) and processes it under its own privacy policy. Wallet payments (Apple Pay, Google Pay, Link, Amazon Pay) are also processed via Stripe and the respective provider. We never store your full card details.
4. Service providers
- Hosting: our website is hosted by vsys.host.
- Cloudflare: we use Cloudflare to protect the website against attacks and to deliver it faster. Cloudflare may process technical data such as your IP address, including in the USA. Cloudflare Web Analytics is used for anonymous visitor statistics without cookies.
- Jetpack / WordPress.com (Automattic): used for website statistics and security features. Technical data may be processed in the USA.
- Fonts: fonts used on this website may be loaded from Google Fonts; in this case your IP address is transmitted to Google.
- Shipping: we share your name and shipping address with the shipping company or supplier that delivers your order.
Where data is transferred to countries without an adequate level of data protection (such as the USA), we rely on recognised safeguards such as standard contractual clauses or the provider’s certification under the applicable data privacy framework.
5. Cookies
We use technically necessary cookies, for example to keep the contents of your shopping cart, to keep you logged in and to process payments securely. These cookies are required for the shop to work.
6. Retention
We keep personal data only as long as necessary for the purposes described. Order and accounting records are kept for 10 years as required by Swiss law.
7. Your rights
You have the right to access, correct and delete your personal data, to object to processing and to receive your data in a common format, subject to legal retention obligations. To exercise your rights, contact us at [email protected]. You also have the right to lodge a complaint with the competent data protection authority (in Switzerland: the Federal Data Protection and Information Commissioner, FDPIC).
8. Changes
We may update this privacy policy at any time. The version published on this website applies.
Last updated: October 2026